Returns and Refunds

Returns

We are happy to accept returns and ask that customers submit a return request within 30 days ofreceiving the product. Once we receive a return request, we will provide the mailing address for returning the product(s) to us. Since we are a small business, we request that customers cover the cost of the return shipping fee. All returns must be received at our facility within 14 days from the return request date.

Refunds on Physical Products

Items returned must be in brand-new condition without any writing, noticeable damage, or wear.Items must also be in the original packaging that the product was received in, including any custom mailer boxes and the bubble wrap or polybag that protects the product. These are critical to the return process to ensure the product is in a sellable brand-new condition. Our third-party warehouse will receive all items andinspect them individually. After the inspection, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Your refund will be processed minus a $10 restocking fee.The credit will then be applied to your credit card or originalpayment method.

Refunds on Digital Products

All purchases for digital products are intangible and deemed "used" after downloading or opening. Refunds are given only if upgrading to a physical product.

Refunds on Membership Products

Refunds will not be permitted after purchase due to the nature of the membership products.You can cancel your membership directly in your membership portal (log in here). Cancellations must be made at least 3 days before your next payment is due.

Order Changes

Our shipping partners are very fast, and orders are processed immediately upon receipt. As a result, we can only change order details once an order is submitted through our shop. Please double-check your shipping address at checkout before submitting your order. If an order is shipped to the wrong address and requires re-shipment or re-routing, the additional shipping fee will be noted at the time of the request.

Damaged Item

For the fastest resolution, please include a photograph demonstrating any damage to the product. The most optimal pictures are on a flat surface, with the damages clearly displayed. We use this information to communicate with our production partners and quality control teams to eliminate errors in future production. We appreciate your help! 

Passionate Penny Pincher, Inc. reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product or service offerings without prior notice.