Returns and Refunds
We are happy to accept returns, and ask that customers submit a return request within 30 days of the date the product has been received.
Once a return request has been received, we will provide the mailing address to return the product(s) back to us.
Because we are a small business, we ask that customers pay the cost of the return shipping fee.
All returns must be received at our facility within 14 days from the date of the returns request.
REFUNDS ON PHYSICAL PRODUCTS
Items returned must be in brand new condition without any writing or noticeable damage or wear to the product. Items must also be in the original packaging that the product was received including any custom mailer boxes as well as the bubble wrap or polybag that protects the product. These are critical to the return process to ensure that the product is in a sellable brand new condition.
Our third party warehouse will receive all items and do an individual inspection. After the inspection, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Your refund will be processed minus a $10 restocking fee. At that time, the credit will be applied to your credit card or original method of payment.
REFUNDS ON DIGITAL PRODUCTS
All purchases for digital products are intangible and deemed "used" after downloading or opening. In certain situations refunds may be approved if the request is sent to our customer support email within 5 days from the original date of purchase.
REFUNDS ON MEMBERSHIP PRODUCTS
Due to the nature of the membership products, refunds will not be permitted after purchase.
You are able to cancel your membership directly in your membership portal (login here). Cancellations need to be made at least 3 days before your next payment is due.
Our shipping partners are very fast and orders are processed immediately once they are received. As a result, we are unable to make any changes to order details once an order is submitted through our shop.
Please double check your shipping address at checkout before submitting your order. If an order Is shipped to the wrong address and requires re-shipment or re-routing, the additional shipping fee will be noted at the time of the request.
For the fastest resolution, please include a photograph demonstrating any damage to the product. The most optimal pictures are on a flat surface, with the damages clearly displayed.
We use this information to communicate with our production partners and quality control teams to eliminate errors in future production. We appreciate your help!
Passionate Penny Pincher, Inc, reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.