Returns and Refunds – Passionate Penny Pincher

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Returns and Refunds

RETURNS

We are happy to accept returns, and ask that customers submit a return request within 30 days of the date the product has been received.  

Once a return request has been received, we will provide the mailing address to return the product(s) back to us. 

Because we are a small business, we ask that customers pay the cost of the return shipping fee. 

REFUNDS (if applicable)

Items returned must be in brand new condition without any writing or noticeable damage or wear to the product. Our third party warehouse will receive all items and do an individual inspection.

After the inspection, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Your refund will be processed minus a $10 restocking fee. At that time, the credit will be applied to your credit card or original method of payment.

ORDER CHANGES

Our shipping partners are very fast and orders are processed immediately once they are received. As a result, we are unable to make any changes to order details once an order is submitted through our shop. 

Please double check your shipping address at checkout before submitting your order. If an order Is shipped to the wrong address and requires re-shipment or re-routing, the additional shipping fee will be noted at the time of the request.

DAMAGED ITEM

For the fastest resolution, please include a photograph demonstrating any damage to the product. The most optimal pictures are on a flat surface, with the damages clearly displayed. 

We use this information to communication with our production partners and quality control teams to eliminate errors in future production. We appreciate your help!

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